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| 內容簡介： |
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本书是根据酒店，特别是五星级酒店，对从业人员的需求特点而编写的一本实训教材，以酒店英语职业技能培养为中心，将英语语言习得与岗位服务技能相结合，旨在培养能从事涉外酒店服务管理各岗位业务操作的应用型、外向型专门人才。本教材共设计有12个项目（Project），每单元涉及一个酒店的典型工作场景项目；每个项目又由6个不同的学习活动（Activity）组成，分别为“岗位认知——了解服务流程及技能要点——语言知识积累——基本技能训练——更多技能提升——智慧酒店”；通过这6个活动的学习流程，学生可以打下坚实的语言基础、锻炼够硬的职业素质，对酒店行业也会有更清晰的认知，对自己的职业生涯有一个科学的规划。
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| 目錄：
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二维码教学辅助资源列表
Project 1 Room Reservation 客房预订
Activity 1 Get to Know the Post 岗位认知
Activity 2 Equip Yourself with the Serving Skills 技能学习
Activity 3 Build Your Language 语言储备
Activity 4 Train Your Basic Skills 技能实训
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我评估
Project 2 Bell Service 行李服务
Activity 1 Get to Know the Post 岗位认知
Activity 2 Equip Yourself with the Serving Skills 技能学习
Activity 3 Build Your Language 语言储备
Activity 4 Train Your Basic Skills 技能实训
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我评估
Project 3 Check-in 入住登记
Activity 1 Get to Know the Post 岗位认知
Activity 2 Equip Yourself with the Serving Skills 技能学习
Activity 3 Build Your Language 语言储备
Activity 4 Train Your Basic Skills 技能实训
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我评估
Project 4 Switchboard 总机
Activity 1 Get to Know the Post 岗位认知
Activity 2 Equip Yourself with the Serving Skills 技能学习
Activity 3 Build Your Language 语言储备
Activity 4 Train Your Basic Skills 技能实训
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我评估
Project 5 Chamber Service 客房清洁服务
Activity 1 Get to Know the Post 岗位认知
Activity 2 Equip Yourself with the Serving Skills 技能学习
Activity 3 Build Your Language 语言储备
Activity 4 Train Your Basic Skills 技能实训
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我评估
Project 6 Laundry Service 洗衣服务
Activity 1 Get to Know the Post 岗位认知
Activity 2 Equip Yourself with the Serving Skills 技能学习
Activity 3 Build Your Language 语言储备
Activity 4 Train Your Basic Skills 技能实训
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我评估
Project 7 Room Service 客房送餐服务
Activity 1 Get to Know the Post 岗位认知
Activity 2 Equip Yourself with the Serving Skills 技能学习
Activity 3 Build Your Language 语言储备
Activity 4 Train Your Basic Skills 技能实训
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我评估
Project 8 Seating the Guests 安排客人就座
Activity 1 Get to Know the Post 岗位认知
Activity 2 Equip Yourself with the Serving Skills 技能学习
Activity 3 Build Your Language 语言储备
Activity 4 Train Your Basic Skills 技能实训
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我评估
Project 9 Serving at the Table 餐中服务
Activity 1 Get to Know the Post 岗位认知
Activity 2 Equip Yourself with the Serving Skills 技能学习
Activity 3 Build Your Language 语言储备
Activity 4 Train Your Basic Skills 技能实训
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我评估
Project 10 Banquet Service 宴会服务
Activity 1 Get to Know the Post 岗位认知
Activity 2 Equip Yourself with the Serving Skills 技能学习
Activity 3 Build Your Language 语言储备
Activity 4 Train Your Basic Skills 技能实训
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我评估
Project 11 Convention and Exhibition Service 会展服务
Activity 1 Get to Know the Post 岗位认知
Activity 2 Equip Yourself with the Serving Skills 技能学习
Activity 3 Build Your Language 语言储备
Activity 4 Train Your Basic Skills 技能实训
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我评估
Project 12 Cashiers Service 收银服务
Activity 1 Get to Know the Post 岗位认知
Activity 2 Equip Yourself with the Serving……
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